I am having trouble booking my return. How do I proceed?
If you cannot book a return, or if you are having trouble trying to return an order, please contact our Customer Service team directly at firstname.lastname@example.org. Please remember to include your order number.
I lost my return label. How can I get a new one?
You will receive an email shortly after booking a return or exchange containing the return shipment labels. Please check your emails from us to retrieve these documents.
I checked out as guest. How can I return my order?
Please go to the fields above and simply add in your order and email used to place the order. You will then be directed through our easy, free returns process.
I am purchasing an item as a gift. Can the recipient return it?
If you purchase an item on www.manoloblahnik.com with the intention of giving it as a gift, please be mindful that we can only organise returns if made within 14 days of the original delivery and in accordance with our returns policy.
Once the 14 day period has elapsed, it will not be possible to organise a return for the order. Should the recipient wish to return the order within 14 days of the original delivery date, they can contact us directly with the name of the purchaser at email@example.com.
Kindly note that we only accept returns if the goods are in original condition and in accordance with our returns policy. Refunds will be made to the original payment card. We cannot accept returns for items purchased at our boutiques or stockists. You will need to contact the place of purchase directly.
Can I use my own return service?
We offer easy, free returns for orders placed on manoloblahnik.com. If you are having issues organising a return, please contact firstname.lastname@example.org. We strongly advise against using your own return service. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes upon entry to the UK and any loss or damage to parcels.
I decided to keep my order but have already submitted the return form. What should I do?
We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email email@example.com. Don’t forget to include your order number.
How do I track my return?
As soon as we receive your return you will receive an email notification. You can also track the progress of the delivery by using the DHL tracking number on the return Airway Bill. Please understand that returns may take approximately 7 business days to be delivered back to us.
When will I receive my refund?
All returns are subject to assessment by us and subject to our returns policy. Once your return is accepted by our team you will receive a confirmation email. Refunds for the item value are made to the original payment card. Depending on your bank, it may take up to 14 days for the transaction to appear in your account. You can contact your bank to check the status of your refund. During sales and busy periods, please allow 10 to 14 working days for processing your return.
Will I be refunded the full value of my order?
Once your return is accepted by us you will receive a refund of the item value to your original payment card.
Can I return my item to a Manolo Blahnik boutique?
Unfortunately, we do not accept returns at our stores and boutiques for items purchased on www.manoloblahnik.com. Please be advised that if you take your order to one of our boutiques they will not be able to assist you. If you need assistance organising a return or exchange, please use the Contact Us form or email firstname.lastname@example.org. For more information please view our returns policy.
I am no longer in the country where my order was delivered. Can I organise a return collection?
We are unable to book return collections in countries other than where the order was originally shipped. If you require assistance, please email email@example.com
I received a faulty product. What do I do?
If you have placed an order on www.manoloblahnik.com and believe you have received a faulty product, please contact us directly at firstname.lastname@example.org with your order number and photographs of the product. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation For more information please view our returns policy.