Delivery Cost & Timings
We are glad to be delivering to you as usual, however please note delivery may be slightly disrupted or delayed due to social distancing measures in place at our warehouse and retail stores.
As a general rule, all orders are dispatched within 2 working days of placing the order and shipped by DHL Express. On dispatch of your order, you will be sent a shipping confirmation email with your carrier information and tracking number.
During sales or busy periods dispatch may take an additional 2 – 3 working days.
||1 – 2 days
||1 – 2 days
|Rest of the world
||2 – 4 days
Other points to note:
- We ship all orders on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
- All orders are shipped from our warehouse in the UK or our London flagship stores. In some cases, items may be sourced from our retail stores outside our usual shipping network. If that is the case, we will be in touch to advise on revised delivery times.
- Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
- We dispatch to the following countries: Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.
- If you have any delivery-related questions, please do not hesitate to contact us.