How do I make a purchase on manoloblahnik.com?
Before you start shopping, we recommend that you read our Terms and Conditions. You can either register on our site to place an order or you can check out as a guest.
How do I know if my new item will fit?
Every item on manoloblahnik.com has a size guide and fit recommendation on the product page. For a specific size query, please contact our Customer Service team via email@example.com. If the item you order doesn't fit you, please be assured you can return it using our free returns service. To view our full returns policy, please click here.
Will Brexit affect my order?
Please be assured that, despite Brexit, no additional duties or taxes will be added to your order. The price you see at the checkout is the price you will pay. We may experience slight delivery delays with our courier DHL, however, our online store is operating as normal.
Which currency can I buy in?
The currency will be set according to your location and displayed at checkout. To ensure you are viewing the correct currency, you can change your shipping location on the top right-hand side of the web page.
What payment methods are accepted on manoloblahnik.com?
We accept Visa, Mastercard, American Express and JCB. Some cards may require authorisation from the issuing bank. Additional payment methods may be added from time to time.
Do you ship to my country or region?
Due to the coronavirus, some countries or regions may impose import restrictions meaning we have to temporarily halt shipments to these places. To see if we are still shipping to your destination please check the delivery details at the checkout.
We ship to the following destinations:
Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.
How long does it take for order processing and delivery?
We currently offer complimentary shipping with DHL Express. You will receive an email containing the tracking details as soon as your item is ready to be shipped. Please note that order processing times may take 2-4 business days and a further 2-4 days for delivery. If you are located within the EU or a major city you may receive your order the next day.
Kindly note that delivery to rural areas may take slightly longer.
How much will I be charged for shipping?
We offer complimentary express shipping to over 70 locations. Please note that shipping services may vary according to your shipping destination.
Will there be additional duties payable on my purchase?
Please be assured that we cover the cost of import duties on orders for all countries, so you don't need to worry. If you believe there may be an issue, please contact us.
When will I be charged for my order?
If you cancel your order before it is processed, we will refund you through your original payment method. If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
How will I know my order has been received?
You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team, your order will be processed.
Unfortunately, you cannot cancel your own order, please contact our customer service team via firstname.lastname@example.org if you wish to cancel your order. Please note we can only accept cancellations prior to the order being shipped and therefore ask that any order cancellation requests are made as soon as possible. In the instance that your order has already been shipped, we would advise you to wait for your order to be delivered and then utilise our free returns service, following the returns instructions located in your parcel. Once the store has received and processed your return, you will receive your refund according to our Returns Policy.
Can I reserve an item to buy later?
At the moment we do not provide a reservation service on manoloblahnik.com. To guarantee your purchase we recommend placing your order as soon as possible. You will reserve regular email updates in regards to your order process.
Can I make special requests on my order?
Unfortunately, we cannot accept special requests on orders at this time.
My order has been cancelled. Why?
Please note that the shipment and delivery of orders is dependent on payment verification and availability of products.
Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.
My order was cancelled. When will I receive a refund?
In rare cases where we cannot fulfil your order it will be cancelled and you will be refunded in full. We will always contact you directly with further information in regards to your order cancellation. You will receive your refund within 7 business days depending on the billing cycle of your bank.