We are unable to process any return or repair without:
- your name, address and contact details;
- proof of purchase or order number; and
- inspecting the item first.
If you change your mind and wish to return an item, you must do so within 14 days of purchase, it must be in perfect condition and in undamaged original packaging with the original sales receipt.
We cannot accept responsibility for, or return, any item that has been repaired or altered by a third party. We are also unable to accept returns of customised items or special orders.
Please note, we use your personal data (your name, address and contact details) to process and deal with your return or repair. We may need to share your details with our other boutiques or collection service to deal with your request. We may store details to track any recurring requests.
REFUNDS – MANOLO BLAHNIK BOUTIQUES
This section refers to the boutiques listed below. For purchases made at any other boutique or stockist please contact them directly.
Burlington Arcade, London
Old Church Street, London
Bicester Village, Bicester
Galerie de Montpensier, Paris
717 Madison Avenue, New York
52 Main St, East Hampton, New York
Where you purchase an item from one of the boutiques listed above you are entitled to change your mind within 14 days of purchase.
The items will need to be returned to the store where you purchased the product with proof of purchase and the items must be unused, in perfect condition, with undamaged original packaging.
Once we are satisfied the item(s) returned is in perfect condition, we will refund the original payment card. For cash purchases refunds will be issued by electronic payment. If a purchase is made using a gift certificate, a new gift certificate will be issued.
Credit notes issued by a boutique may only be used in that boutique and are non-transferable and must be redeemed by the original customer.
Items purchased at a discount, special orders and customised products cannot be returned.
If you have any questions, please contact firstname.lastname@example.org or the boutique where you made your purchase.
It is our intention to provide beautiful products and ensure their longevity and durability. However, as our products are hand-made, very occasionally they may contain small imperfections.
Where an item has a manufacturing fault we may be able to offer you a repair or replacement depending on the circumstances.
Please contact email@example.com or the boutique where you purchased the item with your contact details, proof of purchase and images of the items so we can assist you further.
For purchases made in the boutiques listed above or from www.manoloblahnik.com, we are pleased to offer a warranty on items for 12 months from the date of purchase.
If your item is covered by our warranty, we will assess whether a repair or replacement is most appropriate. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.
Alterations or repairs not carried out by us will void this warranty as we cannot be responsible for any attempted repair, alteration or customisation.