As a general rule, all orders are processed within 2-3 working days of placing the order and shipped by DHL Express. On dispatch of your order, you will be sent a shipping confirmation email with your carrier information and tracking number.
During sales or busy periods dispatch may take an additional 2 – 3 working days.
Please note that whilst we make every attempt to process and ship your order in a timely manner there are some factors that lay outside of our control such as delays in transit, customs or poor weather.
||DHL Transit Times
||1 – 2 days
||1 – 2 days
|Rest of the world
||2 – 4 days
Other points to note:
- We ship all orders on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If you receive a duty or tax bill in error, please contact us.
- All orders are shipped from our warehouse in the UK or our London flagship boutiques. In some cases, items may be sourced from boutiques outside our usual shipping network. If this is the case, a notification will appear on the product page and at the checkout. Delivery of these products may take an additional 14 business days.
- Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
- We dispatch to the following countries: Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.
- If you have any delivery-related questions, please do not hesitate to contact us.