Properties and Facilities Manager

Purpose of Position

The role is stand alone and takes overall responsibility for the property portfolio (5 stores, 1 Head Office (owner occupier) plus 1 Family Office), and supports future growth. The job holder will uphold property standards, ensure adherence to landlord covenants, statutory compliance and work closely with the Office Manager on health and safety and facilities aspects.

Please note this role is 5 days per week in the office.

Key Responsibilities:

Responsibilities (for MBIL locations and Private Office where required):

General:

• Manage and propose the Properties budgets across all locations with the aim to keep costs competitive to market rates and within budget as far as possible.
• Prepare an annual maintenance and repair plan across all properties and to report on monthly on the progress
• Ensuring all tenancy obligations are met in a timely manner including cross functional coordination to make sure all teams are aligned
• Accountable for the proactive facilities aspect by implementing structures, policies, or processes for the management of properties 
• Conduct regular reviews of business rates across all properties to ensure optimal rates are charged
• Develop close relationships with the facilities management company, Avison Young, any external consultants, and service providers; including Hard and Soft M&E, security, fire, energy brokers, architects, engineers and any other property management consultants.
• Regular inspections to all Manolo Blahnik locations to oversee plans and maintain property records
• Familiarity with space planning and utilisation optimisation.
• Support Finance in the management of the building, property, and contents insurance for all locations.
• Support the Office Management team to ensure day-to-day building operations are being delivered of all facilities management services to provide the best possible working environment for employees and clients.
• Oversee external contractors to site and ensure correct documentation is in place
• Reviewing service level agreements with contractors to ensure value for money, prepare specifications and tender contracts.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Assist with administrative tasks, duplicate office keys are in order and client internal events and launches.

Installations:

• Work cross functionally as well as with the suppliers to ensure that all property installations are functioning and fit for purpose.

Safety:

• Primary contact for all escalations relating to the portfolio. E.g., faulty mechanical and electrical equipment or building fabrics, health and safety incidents across the property portfolio or risks, failed third party services or concerns, security incidents or risks.
• Monitor the operation and safe use of maintenance tools, PPE and any other work-related equipment.
• Supporting with the Commercial division with contractors for new acquisition fit-outs; ensuring compliance with local law and requirements: in particular, insurance, tenders and contractors, commissioning for HSE, Security, Fire and Safety, handover from Contractors.

Any other tasks as requested.

Skills and Experience Required:

• Experience in building and facilities management.
• Knowledge of UK Health and Safety, fire and security systems.
• Working knowledge of maintenance and engineering.
• Robust troubleshooting and analytical skills.
• Communication: Effective presentation skills and ability to converse with a diverse range of people at all levels.
• Problem-solving skills with a solution-based mindset. Ability to prioritise tasks and ensure delivery of results within tight deadlines.
• Excellent attention to detail.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• Ambassador:Requirement to act as an ambassador for the company.
• Must have a thorough understanding of all utilities services (gas, electric, water & heating supply) and demonstrate an ability to problem solve these areas to aid crisis management

Desirable Skills

• You can work autonomously and collaboratively to solve problems with professionalism and service focused approach
• You are adept at multitasking and are able to manage multiple properties effectively.
• You strive for excellence in what you do and implement improvements.
• You are proficient with computer equipment and programs (Word, Excel and Outlook) and have a keen interest in technology.
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday, plus bank holidays.
• Option to buy an additional 5 days holiday.
• Hybrid working model (core hours 10-4:00pm).
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.