Systems and IT Manager

Department: Operations
Reports to: Head of Systems & IT
Location: New York
Type: Full-Time

Purpose of Position

To manage the company's Systems & IT, and related areas of concern. To develop relationships and work alongside suppliers who help to manage network technology, IT security and the software platforms used by the company. To help establish data storage infrastructure, governance, and access protocols and rules within the company. Design, test, implement, and document interfaces and new functionality. Provide Systems & IT support to all end users and Retail stores, including training and associated documentation. Predominantly a hands-on technical role, the Systems & IT Manager will be required to be the subject matter expert for IT Processes, fully understand business processes and how our systems can provide means.  Manage installations and configurations as well as administrative tasks as required on Systems and IT systems alike.

Key Responsibilities:

Infrastructure, Operations, Security and Governance

  • A primary point of contact for MBA support, issues, requests and questions.
  • Retail Stores support for POS Application and hardware.
  • Provision of hardware for new starters, creation of accounts, processing leavers.
  • Provision and maintenance of telephony solutions, including cell phones.
  • Management of MBA Systems & IT budget.
  • Providing training, as well as training materials.
  • Mentoring Systems & IT Assistant role.
  • Preserve assets, information security and control structures.
  • Ensure security of data, network access and backup systems.
  • Work alongside the Systems Manager and Head of Systems & IT to introduce and refine processes, policies and governance.
  • Maintaining data governance, analysing data, and supervising data migration.

Systems and Integration

  • Subject matter expert for configuration of systems, particularly NetSuite ERP.
  • Providing enhanced investigation and resolution of Systems queries.
  • Investigate root cause analysis of issues to propose long-term remediation.
  • Capturing business requirements, mapping processes, and Systems documentation. Identify, document and validate solutions gaps.
  • Lead on US reporting requirements and provision.
  • Contribution to Project Management documentation.
  • Management of testing phases, and documenting acceptance criteria.
  • Maintain integrations between systems to ensure they are performant, collaborate with Systems Manager (EU) on design & build tasks.
  • Propose new solutions for business efficiencies, social/environmental impact, and revenue increase.


  • Primary point of contact for EDI integration configuration, monitoring and maintenance.

Any other tasks as required. 

Skills and Experience Required:

  • Pace: Ability to work in a fast-paced and entrepreneurial environment by being flexible and adaptable.
  • Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
  • Excellence: High level of finesse and excellence required in delivery of all tasks.
  • Ability to be pro-active, use initiative and work independently.
  • Ability to prioritise tasks, and ensure delivery of results within tight deadlines.
  • Knowledge of Networks, TCP/IP.
  • Proficient with OS; Windows 10/11, Windows Server, Mac OS X.
  • Highly skilled in all Microsoft Office applications.
  • Technical NetSuite ERP experience, and a working knowledge of WMS.
  • Experience of Integration development and management, including knowledge of EDI protocol and processes, SFTP, CSV, XML, API, JSON, Web Services.
  • Knowledge of SQL.
  • Knowledge of PLM systems (ideally Centric) would be advantageous.
  • Knowledge of POS & stock management systems (ideally Cegid) would be advantageous.
  • Knowledge of E-Commerce and PIM systems desirable.
  • Experience of Supply Chain including Retail and Wholesale.
  • Experience of implementation of significant IT solutions and project management.
  • Experience of technical support and computer operations.
  • Ability to interpret and work with Data, being familiar with a BI software would be advantageous.
  • Experience of mentoring talent.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

  • 4 pairs of Ambassador Shoes per year
  • 50% Friends and Family Discount
  • 20 days vacation with an additional day off for your birthday, plus public holidays
  • Comprehensive health & welfare plans
  • Hybrid working model (core hours 10-4pm and 10 ‘flexi’ days per annum)
  • X2 Executive Coaching Sessions per year
  • Enhanced Family Friendly Policy
  • Employment Engagement Calendar