Sales Associate

Department: Retail
Reports to: Assistant General Manager
Location: New York
Type: Full-Time

Purpose of Position

To provide an excellent client experience and service.  To develop long-lasting client relationships. To assist in the smooth operation of the Store.  To optimise the client experience and ensure that all sales opportunities are optimised.

Key Responsibilities include:

Sales generation and target focus

  • Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
  • Achieve and exceed personal goals.
  • Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.

Client experience and relationship building

  • Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
  • Provide exceptional client experience and service.
  • Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
  • Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

Operational excellence

  • Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
  • Assist with regular stock takes.
  • Assist in the end of day procedures, such as cashing up.
  • Assist with the preparation of sales events.
  • Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
  • Maintain high back of house standards such as stock room, stock security etc.
  • Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

Skills and Experience Required:

 Skills and Experience Required:

  •  Proven experience in delivering excellent customer service, preferably within a retail environment.
  • Team Player: ability to work effectively in a group to develop productive working relationships.
  • Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
  • Good attention to detail.
  • Solution focused: Thinking of answers and solutions to problems.
  • Ambassador: Representing Manolo Blahnik products and values with passion.
  • Excellence: High level of finesse and excellence required in delivery of all tasks.

Skills and Experience Desired:

Additional languages.