Assistance

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PAYMENT METHODS

You can choose to pay by credit card or debit card at the checkout. Manoloblahnik.com accept VISA, Diners, Mastercard, Amex, Discover, Delta, JCB and Union Pay.

Some cards may require authorization from the issuing bank. Manoloblahnik.com takes security very seriously indeed, so your details will be safe. At manoloblahnik.com all payments are made using the most advanced technological systems and coding methods.

Manoloblahnik.com also supplies VeriSign certificates for your safety.

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SIZES AND AVAILABILITY

When you are viewing a pair of shoes, you can click on the size link on the product page. Simply cross-check these measurements with your own to ensure you are ordering the correct size. For a particular size or measurement query, please contact the manoloblahnik.com Customer Service team who will be happy to assist you.

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DELIVERY AND SHIPPING COST

Shipping costs will be calculated based on the size, weight and destination of your package. The exact shipping cost will be calculated before you place your order. Shipments are processed by DHL, manoloblahnik.com’s partner carrier. You will receive regular updates on your order and delivery status by email.

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RETURNS AND REFUNDS

Manoloblahnik.com offers all customers the opportunity to return their goods free of charge. Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear must be returned in the original boxes provided and inside a protective shipping box. Once your return has been received by the boutique, manoloblahnik.com will refund you for the item returned by your original payment method. Please be aware that payments can take up to 14 working days to process.

Should you not be satisfied with an item, you can return it within the deadline for returning goods of 14 days. Please use the returns note attached to your delivery and follow the instructions in the document. If the goods are used, worn, washed, damaged, manoloblahnik.com is not obliged to take the goods back. Please see our Returns Policy for more information.

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Exchanges

Unfortunately, we currently don’t offer exchanges on our website. If you would like to exchange an item, please return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.

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Privacy

All personal data provided for your order will only be saved and used by us strictly considering relevant privacy legislation. Individual-related data will only be used in case of your explicit consent. We do not store your data longer than strictly necessary and do not pass it on to third parties. Excluded are service providers that require your personal information to process your order. For more information, please check the Privacy Policy.

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