Assistance

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HOW DO I MAKE A PURCHASE ON MANOLOBLAHNIK.COM?

Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on manoloblahnik.com, you will be able to place an order.

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WHAT PAYMENT METHODS DOES MANOLOBLAHNIK.COM ACCEPT?

Manoloblahnik.com accepts Visa, MasterCard and American Express. Some cards may require authorisation from the issuing bank. Additional payment methods may be added from time to time.

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IS IT SAFE TO USE MY CREDIT CARD ONLINE AT MANOLOBLAHNIK.COM?

Yes, it is! We take security very seriously and our payment process uses advanced coding methods. Manoloblahnik.com also supplies VeriSign certificates, We are PCI Compliant and have Network Vulnerability Scanning for all your data safety. 

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WHICH CURRENCY CAN I BUY IN?

The currency will be set according to your location and displayed at checkout. Please note that $ always refers to USD.

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HOW DO I KNOW MY NEW ITEM WILL FIT ME?

Every item on manoloblahnik.com has a size guide. Click on the link above the size selection to view a conversion chart. For a specific size or measurement query, please contact our Customer Service team. If the item doesn't fit you, you can return it using our free returns pick-up service. Please refer to our Returns Policy.

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HOW DO I KNOW WHICH ITEMS ARE IN STOCK?

All items shown on manoloblahnik.com are in stock. However, putting an item in your shopping basket does not reserve it for you. The stock on manoloblahnik.com is synchronised with the stores so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.

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CAN I MAKE A SPECIAL REQUEST ON MY ORDER?

Unfortunately, we cannot accept special requests on orders at this time.

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CAN I RESERVE AN ITEM TO BUY LATER?

At the moment we do not provide a holding service at our stores.

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DO YOU OFFER A PERSONAL SHOPPING SERVICE?

Unfortunately, we do not currently offer this service. However, our Customer Service team will be pleased to help you with product and fitting queries.

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WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. For further details, please see our Privacy and Cookies Policy. 

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HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?

After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your credit card and address details have been verified.

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CAN I CANCEL MY ORDER?

Except in relation to certain types of products, Manolo Blahnik is happy to accept cancellations, for any reason, at any time before your order is delivered and up to 14 days afterwards beginning on the day after you receive your purchase (“cooling off period”). For further details, please see our Returns Policy.

 

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WHEN WILL I BE CHARGED?

If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund. 

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HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs are calculated based on the size, weight and destination of your order. All shipments are processed by DHL, our partner carrier. In the checkout process you can check the exact cost of your shipment.

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WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?

We cover the cost of import duties on orders to the European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan and Mexico– the price you see is the price you pay. For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. 

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HOW DO I TRACK THE DELIVERY OF MY ORDER?

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of manoloblahnik.com or on DHL by inserting the tracking number supplied.

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HOW CAN I EXPECT TO RECEIVE THE GOODS?

All orders will be delivered in packaging, which will protect your items and ensure that they reach you in perfect condition.

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DO YOU SHIP TO MY COUNTRY?

We ship worldwide using DHL.
Please note: Customs authorities in Russia have tightened restrictions on import shipments, which can lead to delays in delivery.

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CAN MANOLOBLAHNIK.COM SHIP TO MORE THAN ONE ADDRESS IN A SINGLE ORDER?

We can ship one order to one address. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us. It is not possible to change addresses to a different country.

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HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

Once your payment details have been verified and approved, we will ship your order with the service you have selected. In the checkout you will be given the expected transit time to your shipping address. 

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DO YOU DELIVER TO PO BOXES?

At this moment we do not deliver to PO Boxes due to courier restrictions.

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CAN I RETURN MY ORDER?

Manoloblahnik.com offers a free collection service to all customers. Please see our Returns Policy for further information.
To use this service, we recommend that you book a returns pick-up within seven days of receiving your order.

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HOW DO I BOOK A FREE COLLECTION?

Sign in to manoloblahnik.com and go to My Account. In the “Orders” section, click on the “Book a return collection” link next to the order you want to return. Select the items you want to return and follow the steps to book a pick-up time and address. We will e-mail you a Returns Merchandise Authorisation (RMA) number with confirmation of your collection time and address, a booking reference number and returns documents. Please refer to our Returns Policy for more information.

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I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?

Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

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MY ORDER WAS CANCELLED. WHEN WILL I RECEIVE A REFUND?

If a cancellation is made before the order is processed, we will refund you through your original payment method, depending on whether we already took payment from your account or not.
In most cases, payment will be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will cancel the transaction and there will be no need to process a refund. Where a refund is payable, we will always refund you via your original payment method.

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WHEN WILL MY REFUND OR CANCELLATION VALUE BE IN MY ACCOUNT TO SPEND AGAIN?

We aim to process refunds and cancellations as swiftly as possible, and will keep you up to date by e-mail. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.

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WILL CUSTOM DUTIES, SALES TAX OR VAT BE REFUNDED ON A RETURN?

If you are a customer in the European Union, USA, Canada, China, Australia, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan, you will be refunded the cost of your order including any sales tax and import duties that were applicable at the time of your purchase, but excluding the original shipping cost.
All other customers will be refunded the cost of your order including any VAT or sales tax that were applicable at the time of your purchase, but excluding the original shopping cost and any import duties incurred to receive your order. You may be able to recover import duties for returned items by contacting your local customs bureau directly.

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Can I exchange my item?

If you would like to exchange an item, you will need to return the original item and place a new order. You will receive a full refund for the returned item according to our Returns Policy.

 

 

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