Introduction

It is our intention to provide beautiful products and ensure their longevity and durability. However, as our products are hand-made, very occasionally they may contain small imperfections. We also understand that sometimes people change their mind after making a purchase and may wish to return or exchange an item. The following is a brief guide on how we deal with returns, repairs, exchanges and faults.

This guide applies to items purchased via www.manoloblahnik.com and the boutiques listed below. For purchases from a store or boutique not listed below, please contact the boutique where you made the purchase and they will assist you further.

If you have any questions, please contact info@manoloblahnik.com or the boutique where you made your purchase.

Any rights you have under law that cannot be limited or excluded remain unaffected.

Boutiques

Burlington Arcade, London

Old Church Street, London

Bicester Village, Bicester 

Rue de la Corraterie, Geneva

Galerie de Montpensier, Paris

717 Madison Avenue, New York

52 Main St, East Hampton, New York

 

OUR REQUIREMENTS

We are unable to process any return, repair or exchange without:

  • your name, address and contact details;
  • proof of purchase or order number; and
  • inspecting the item first.

If you change your mind and wish to exchange an item, you must do so within 14 days of purchase, it must be in perfect condition and in undamaged original packaging with the original sales receipt.

We cannot accept responsibility for, or exchange or return, any item that has been repaired or altered by a third party. We are also unable to exchange or accept returns of customised items or special orders.

Please note, we use your personal data (your name, address and contact details) to process and deal with your return, repair or exchange. We may need to share your details with our other boutiques or collection service to deal with your request. We may store details to track any recurring requests.

Personal data is managed and handled in accordance with our privacy policy available here.

RETURNS AND EXCHANGES

This section is only for products purchased online. If you purchased a product in our boutiques, please see the boutiques section.

Where you purchase an item from www.manoloblahnik.com you are entitled to change your mind within 14 days of delivery. You may cancel your order prior to delivery and request a refund or exchange.

You will have 14 days from the date of delivery to follow the return instructions and book a courier collection. Please be assured you do not need to have the product(s) back to us within this time, this is simply the timeframe within which to book a collection online. If you have any trouble booking a collection within the 14 day timeframe, please contact us.

If you wish to cancel or change your mind, please visit the RETURNS page to return an item or EXCHANGES page to request an exchange providing your contact information, order number and the other details requested.

Your item must not have been handled differently than if you had been trying it on in one of our boutiques. If you return something that has been treated differently or obviously worn beyond just checking the fit, we may not be able to issue a refund or exchange.

Once we have received your return and we are satisfied it is in perfect condition, we will refund the original payment card within 14 days. Where we cannot accept your return, we will contact you to discuss the alternatives.

REFUNDS AND EXCHANGES – BOUTIQUES

This section is only for products purchased in the boutiques listed above. If you purchased a product online, please see the online section.

Where you purchase an item from one of the boutiques listed above you are entitled to change your mind within 14 days of purchase.

The items will need to be returned to the store where you purchased the product with proof of purchase and the items must be unused, in perfect condition, with undamaged original packaging.

Once we are satisfied the item(s) returned is in perfect condition, we will refund the original payment card. For cash purchases refunds will be issued by electronic payment. If a purchase is made using a gift certificate, a new gift certificate will be issued.

Credit notes issued by a boutique may only be used in that boutique and are non-transferable and must be redeemed by the original customer.

SALES, DISCOUNTED ITEMS AND SPECIAL ORDERS

Items purchased at a discount, special orders and customised products cannot be returned or exchanged.

WARRANTY AND REPAIRS

Where an item has a manufacturing fault we may be able to offer you a repair or replacement depending on the circumstances.

Please contact info@manoloblahnik.com or the boutique where you purchased the item with your contact details, proof of purchase and images of the items so we can assist you further.

For purchases made in the boutiques listed above or from www.manoloblahnik.com, we are pleased to offer a warranty on items for 12 months from the date of purchase.

If your item is covered by our warranty, we will assess whether a repair or replacement is most appropriate. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.

Alterations or repairs not carried out by us will void this warranty as we cannot be responsible for any attempted repair, alteration or customisation.