Due to the COVID-19 pandemic we are extending our returns period from 14 days to 30 days.
You can notify us of your exchange request within 14 days of receiving your order. Here’s how:
- Begin your exchange request by entering your order details in the fields below.
- Make sure your item(s) is in original condition and meets the requirements of our returns policy.
- Print the postage labels and attach them to your parcel.
- Leave your parcel unsealed until the courier has checked the contents.
- Have your parcel ready for collection on your requested date.
Exchanges can only be made for an alternative size and/or colour, subject to availability. If you wish to exchange for a different style, please go to our returns page to return your order, then place a new order for the alternative style.
All exchanges are subject to assessment by us. Your exchange may not be accepted if it does not meet our returns criteria so please ensure your item is in original condition with the original packaging. For more information please view our returns policy.
During sales and busy periods, please allow 10 to 14 working days for processing your return.
Please note that our stock is very limited. We cannot reserve your exchange request until your original order is back with us. To avoid disappointment, we highly recommend placing a new order for your preferred item and returning your original order for a refund
We cannot reserve your exchange request until your original order is back with us.
To avoid disappointment, we highly recommend placing a new order for your preferred item and returning your original order for a refund.