Business Systems Analyst

Department: Systems & IT
Reports to: Head of Systems & IT
Location: London
Type: Full-Time

Purpose of Position

To maintain the company's Systems and related areas of concern. To develop internal and external relationships, and work alongside suppliers who help to manage business systems technology used by the company. To help establish secure, stable and accurate data storage infrastructure and access protocols and rules within the company. Work closely with the Systems Manager who owns the company’s Systems and integrations map. Design, test, implement, and document interfaces and new functionality. Provide Systems & integration support to all end users and Retail stores, including training and associated documentation. Predominantly a hands-on technical role, the Business Systems Analyst will be required to become a subject matter expert for IT Processes, understand business processes and how systems can provide the means.  Manage installations and configurations as well as run administration on a range of Systems.

Key Responsibilities include:

  • Providing enhanced investigation and resolution of system queries.
  • Investigate root cause analysis of issues to propose long-term remediation.
  • Design, build and maintain integrations between systems to ensure they are performant
  • Performing enterprise analysis to match with business requirements.
  • Managing implementation workstreams and on time delivery alongside internal stakeholder’s input.
  • Producing and updating system documentation.
  • Documenting business requirements and mapping processes.
  • Representing the views of business stakeholders and implementation partner to reach consensus and a viable solution. 
  • Identify, document and validate solutions gaps.
  • Contribution to Project Management documentation.
  • Maintaining data governance, analysing data, and supervising data migration.
  • Management of testing phases, and documenting acceptance criteria.
  • Providing training, as well as training materials.
  • Become subject matter expert for configuration of systems, primarily ERP.
  • Any other tasks as requested to ensure ERP implementation, and future projects, stay on track. 


Skills and Experience Required:

  • Prior experience of implementing and/or configuration and support of operational ERP within wholesale business is essential.
  • Experience in implementation project for footwear company is advantageous
  • Knowledge of PLM systems (ideally Centric) would be advantageous
  • Knowledge of POS & stock management systems (ideally Cegid) would be advantageous
  • Knowledge of E-Commerce and PIM systems desirable
  • Experience of Supply Chain including Wholesale and Retail
  • Experience of Integration development and management, including knowledge of EDI protocol and processes, SFTP, CSV, XML, API, JSON, Web Services
  • Knowledge of SQL
  • Knowledge of Networks, TCP/IP.
  • Proficient in Microsoft Office.
  • Ability to be pro-active, use initiative and work independently
  • Ability to prioritise tasks, and ensure delivery of results within tight deadlines
  • Pace: Ability to work in a fast-paced and entrepreneurial environment by being flexible and adaptable.
  • Communication: Strong and effective communication skills and ability to converse with a diverse range of people at all levels.
  • Excellence: High level of finesse and excellence required in delivery of all tasks.
  • Pro-active approach
  • Solution minded
  • Technical ERP expertise