Senior Accounts Receivable Specialist

Purpose of Position

Manolo Blahnik is looking for a Senior Accounts Receivable Specialist to join our Finance Team in New York City. Reporting to the Financial Controller, this position will be responsible for all tasks associated with the A/R process, including invoicing, collections and chargebacks. The ideal candidate will have at least 4 years of relevant A/R work experience, be detail-oriented, and have excellent verbal and written communication skills.

Key Responsibilities:

• Ensure that all shipped goods have been properly invoiced, either manually or through EDI.
• Reconcile shipping reports to the invoice journal and investigate/resolve any discrepancies.
• Manage customer deposits by preparing proforma invoices, collecting payments, and informing logistics when goods are cleared to ship. 
• Own the collections process for the company – proactively and effectively communicate with customers on past-due balances and efficiently resolve any discrepancies/chargeback issues.
• Monitor the A/R email inbox daily to ensure timely response to all internal and customer inquiries.
• Demonstrate excellent customer service skills while initiating outbound emails/calls and receiving inbound emails/calls to and from customers and business partners.
• Prepare a weekly AR Aging Report and maintain an accurate record of all client communications in order to effectively track key metrics, meet individual KPI’s, and reduce DSO.
• Proactively identify at-risk clients and communicate any collection issues to the Financial Controller.
• Process and record incoming payments in compliance with the Company’s policies and procedures.
• Serve as a liaison to other departments to reconcile and resolve client issues/concerns.
• Prepare credit memos and bank deposits, as necessary.
• Perform monthly account reconciliations for cash and accounts receivable balances.
• Assist with the monthly financial close process, financial audits, and tax-related requests.
• Perform ad-hoc tasks and special projects, as needed.

Skills and Experience Required:

• Bachelor’s degree in Finance, Accounting or Business Administration is required.
• Minimum of 4 years proven work experience as an accounts receivable clerk, coordinator, or specialist.
• Experience working with EDI, customer portals, and chargebacks.
• Strong verbal (English) and written communication skills.
• Very detail oriented with a high degree of accuracy.
• Proficiency in Microsoft Office, especially working in Word and Excel (pivot tables & v-lookups).
• Hands-on experience in operating spreadsheets and accounting software.
• A team player with a proactive and positive work ethic, the ability to prioritize tasks, and to sometimes work independently.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year
• 50% Friends and Family Discount
• 20 days vacation with an additional day off for your birthday, plus public holidays
• Comprehensive health & welfare plans
• Hybrid working model (core hours 10-4pm and 10 ‘flexi’ days per annum)
• x2 Executive Coaching Sessions per year
• Enhanced Family Friendly Policy
• Employment Engagement Calendar