Will my order arrive in time for Christmas?
Make sure your order arrives by Christmas by ordering on or before Friday 13th December (10am GMT).
All orders are subject to stock availability.
Please note that orders placed after Friday 20th December may not be delivered until early January 2020.
How long do I have to return my order?
Over the festive season, we will be extending the amount of time you can return or exchange your order.
For orders placed from Friday 29th November and delivered before 23rd December you will have until Monday 6th January 2020 to go to manoloblahnik.com to request a return pick up. If your order was delivered after 23rd December, the normal 14 day return period will apply.
Be assured that we do not require you to have your return back to us by 6th January- you simply need to book your collection on our website by this date.
Can I still book a return collection over the festive season?
Our partner courier DHL will run a limited service between 23rd December 2019 and 3rd January 2020. For this reason, some dates will not be available for collection over this time.
I am purchasing online for a gift. Will the recipient be able to return or exchange their order?
We understand that sometimes gifts are not quite right.
If the order is placed after Friday 29th November and delivered prior to Monday 23rd December 2019 yourself or the gift recipient will have the option to return or exchange the order online by booking a courier collection on our site before 6th January 2020.
Please note the recipient will require the order number and email address used to place the order to book a return or exchange.
Please note that returns and exchanges will be subject to assessment according to our returns policy.
Please allow additional time for us to process your request over the holiday season.
I placed my order after the suggested Christmas cut-off date. When will it be shipped?
Orders placed after Friday 13th December may not be delivered in time for Christmas.
Orders placed after Friday 20th December may be delivered in early January.
Once your order is processed and shipped you will receive an email update containing the tracking details.
Although we do our utmost to ensure your order is delivered in a timely manner, there are certain factors which are out of our control, such delays in transit, customs or poor weather.
Please refer to your shipment confirmation emails to follow your order journey.
How do I cancel my order?
Unfortunately, you cannot cancel your own order.
Please contact our customer service department by emailing firstname.lastname@example.org ASAP or before 2pm GMT on Monday 23rd December to request an order cancellation during the Christmas period.
Please be aware that we cannot cancel your order if it has already been shipped. In this case, you will need to wait for your order to be delivered and then follow the instructions located in your parcel to book a return collection. When the store has received and processed your return, you will receive your refund according to our returns policy.
I need assistance. Who do I contact over the holiday period?
Use the Contact Us form on our website or send an email to email@example.com.
Please note that our Headquarters, including our customer service department and all telephone lines, are closed from Tuesday 24th December 2019 with full operations to resume from Thursday 2nd January 2020.
A limited service strictly via email will be available during this time. Please accept our apologies for any inconvenience this may cause.
Please allow additional time for us to process your request over the holiday season as unfortunately, due to high volume, there may be some delay in responding to your query.
Be assured that your queries are important to us and we aim to respond as soon as possible.
My order has been cancelled. Why?
Please note that the shipment and delivery of orders is dependent on payment verification and availability of products.
We may cancel your order if there is payment information missing or your details do not match. Please be aware that these measures are in place to protect your privacy and personal information.
Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.