Important order information – Updated 17th March 2020
Due to the recent outbreak of COVID-19 we are extending our returns period from 14 days to 30 days. If you have placed an order on manoloblahnik.com on or after 17th March 2020, you will have 30 days from the date of your order delivery to book a return or exchange via our website. If you have any further queries, please email our Customer Service team at firstname.lastname@example.org with your order number.
How do I make a purchase on manoloblahnik.com?
Before you start shopping, we recommend that you read ourTerms and Conditions. You can either register on our site to place an order or you can check out as a guest.
How do I know if my new item will fit?
Every item on manoloblahnik.com has a size guide and fit recommendation on the product page. For a specific size query, please contact our Customer Service team. If the item you order doesn't fit you, please be assured you can return it using our free returns service. Please refer to our Returns Policy.
Which currency can I buy in?
The currency will be set according to your location and displayed at checkout. To ensure you are viewing the correct currency, you can change your shipping location on the top right-hand side of the web page.
What payment methods are accepted on manoloblahnik.com?
We accept Visa, Mastercard, American Express and JCB. Some cards may require authorisation from the issuing bank. Additional payment methods may be added from time to time.
Do you ship to my country or region?
We ship to the following destinations:
Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.
Do you deliver to PO boxes?
We do not ship to PO boxes. Please be advised if you enter a PO box in your shipping address your order will be cancelled.
When will I receive my order?
We currently offer complimentary shipping with DHL Express. You will receive an email containing the tracking details as soon as your item is ready to be shipped.
Please note that order processing times may take 2-4 business days and a further 2-4 days for delivery. If you are located within the EU or a major city you may receive your order the next day.
Kindly note that for delivery to rural areas may take slightly longer.
How much will I be charged for shipping?
We offer complimentary express shipping to over 70 locations. Please note that shipping services may vary according to your shipping destination.
Will there be additional duties payable on my purchase?
We cover the cost of import duties on orders to the following countries and regions: Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.
The price you see is the price you pay. For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority
When will I be charged for my order?
If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
How will I know my order has been received?
You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team your order will be processed. You will also receive regular email updates regarding your order.
Except in relation to certain types of products, Manolo Blahnik is happy to accept cancellations, for any reason, at any time before your order is shipped and up to 14 days afterwards beginning on the day after you receive your purchase (“cooling off period”). For further details, please see our Returns Policy.
Can I make special requests on my order?
Unfortunately, we cannot accept special requests on orders at this time.
Can I reserve an item to buy later?
At the moment we do not provide a reservation service on manoloblahnik.com. To guarantee your purchase we recommend placing your order as soon as possible. You will reserve regular email updates in regards to your order process.
How do I track the delivery of my order?
You will receive regular email updates on the delivery status of your order. You can also check the status by logging into your account on manoloblahnik.com or on dhl.com by inserting the tracking number supplied.
Does my parcel require a signature upon delivery?
To ensure your parcel reaches you safely and in pristine condition we require a signature upon delivery.
Please be advised that if you change your delivery options to waive the signature you accept the terms and conditions and liability should any theft or damage occur from the time of delivery. Manolo Blahnik International Limited take no responsibility for lost or damaged parcel(s) if you have chosen to deliver your order without a signature. For further information please contact us at email@example.com
Once your order is shipped you will receive an email containing the DHL tracking link. All deliveries require a signature. If you believe there is an issue with your delivery please contact our customer service team as soon as possible, preferably within 10 business days so we can assist.
Can I change my shipping address?
If you wish to change your shipping address after you have placed your order, please contact us directly at info@manoloblahnikcom. Please be advised that we cannot change the delivery address after the order has been shipped.
It is not possible to change addresses to a different country.
We offer free returns for orders placed on manoloblahnik.com. You can book a return collection within 14 days of receiving your order. Returns must be in original condition as per our Returns Policy.
To book your return collection please click here.
What is your returns policy?
Please view our full returns policy here.
We offer exchanges on orders placed on manoloblahnik.com within 14 days of delivery. Please note that exchanges are subject to availability. Returns must be in original condition as per our returns policy.
You can follow the exchange procedure here.
I lost my return label. How can I get a new one?
You will receive an email shortly after booking a return or exchange containing the return shipment labels. Please check your emails from us to retrieve these documents.
I checked out as guest. How can I return my order?
Please go to our Returns page and simply add in your order and email used to place the order. You will then be directed through our easy, free returns process.
I am purchasing an item as a gift. Can the recipient return it?
If you purchase an item on www.manoloblahnik.com with the intention of giving it as a gift, please be mindful that we can only organise returns if made within 14 days of the original delivery and in accordance with our returns policy.
Once the 14 day period has elapsed, it will not be possible to organise a return for the order. Should the recipient wish to return the order within 14 days of the original delivery date, they can contact us directly with the name of the purchaser at firstname.lastname@example.org.
Kindly note that we only accept returns if the goods are in original condition and in accordance with our returns policy. Refunds will be made to the original payment card. We cannot accept returns for items purchased at our boutiques or stockists. You will need to contact the place of purchase directly.
Can I use my own return service?
We offer easy, free returns for orders placed on manoloblahnik.com. If you are having issues organising a return, please contact email@example.com. We strongly advise against using your own return service. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes upon entry to the UK and any loss or damage to parcels.
I decided to keep my order but have already submitted the return form. What should I do?
We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email firstname.lastname@example.org. Don’t forget to include your order number.
How do I track my return?
As soon as we receive your return you will receive an email notification. You can also track the progress of the delivery by using the DHL tracking number on the return Airway Bill. Please understand that returns may take approximately 7 business days to be delivered back to us.
When will I receive my refund?
All returns are subject to assessment according to our Returns Policy. Once your return is accepted by our team you will receive a confirmation email. Refunds for the item value are made to the original method of payment within 14 days of receipt of your return. Depending on your bank’s billing cycle, it may take up to 10 business days for the transaction to appear in your account. You can always contact your bank to check the status of your refund.
Will I be refunded the full value of my order?
Once your return is accepted by our team you will receive a refund of the item value to your original method of payment.
Can I return my item to a Manolo Blahnik store?
Unfortunately, we do not accept returns at our stores and boutiques for items purchased on www.manoloblahnik.com. Please be advised that if you take your order to one of our boutiques they will not be able to assist you. If you need assistance organising a return or exchange, please use the Contact Us form or email email@example.com. For more information please view our returns policy.
I am no longer in the country where my order was delivered. Can I organise a return collection?
Unfortunately, we are unable to book return collections in countries other than where the order was originally shipped. If you require assistance, please email firstname.lastname@example.org
I received a faulty product. What do I do?
If you believe you have received a faulty product, please contact us directly with your order number and photographs of the product. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.
Can I make an exchange for a different style?
Unfortunately, we cannot accept exchange requests for a different style. Please go to our returns page and follow the instructions to return your order. You will then need to place a new order for the desired item.
How long does it take to process my exchange request?
We aim to approve your exchange within 7 business days of receiving your return. Kindly note that exchanges are subject to approval and availability as well as regular order processing times. We will contact you if there are any issues processing your exchange.
I have requested an exchange. When will I receive my new order?
As soon as your exchange is approved and processed you will receive an email containing the new tracking information once your new product is ready to be sent.
If my exchange request is rejected will I receive a full refund?
In cases where we are not be able to fulfil your exchange request due to availability, we will issue you a refund on the item value.
My order was cancelled. When will I receive a refund?
In rare cases where we cannot fulfil your order it will be cancelled and you will be refunded in full. We will always contact you directly with further information in regards to your order cancellation. You will receive your refund within 7 business days depending on the billing cycle of your bank.
My order has been cancelled. Why?
Please note that the shipment and delivery of orders is dependent on payment verification and availability of products.
Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.