Senior Sales Associate

Purpose of Position

To support the Assistant Manager and General Manager to provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.

Key Responsibilities:

Sales generation and target focus

• Achieve individual sales targets/KPIs and personal objectives set by Store Management.
• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Record and update sales performance, such as, product feedback, trade feedback.
• Participate in in-store events to drive sales and customer engagement.
• Produce daily and weekly sales reports when required.

Client experience and relationship building

• Provide exceptional client experience by understanding customer needs and preferences, providing expert knowledge and recommendations.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge through storytelling and highlighting the features and benefits of our products.
• Attend training sessions and workshops to enhance product knowledge and sales techniques.
• Ensure mystery shopping targets are always met.

Operational excellence

• Adhere to all company policies and procedures, including those related to stock loss and health and safety.
• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Help new staff members become knowledgeable on product offerings and confidently being able to story tell.
• Assist the Assistant Manager and General Manager with regular stock takes.
• Assist the Assistant Manager and General Manager with the end of day procedures, such as cashing up.
• Assist and help set up with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

Skills and Experience Required:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: Ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Solution Focused:Thinking of answers and solutions to problems
• Ambassador:Representing Manolo Blahnik products and values with passion.
• Excellence:High level of finesse and excellence required in delivery of all tasks.

Skills and Experience Desired

• Additional languages.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions

If you need reasonable adjustments at any point in the application or interview process, please let us know.